WHY DOES MY EQUIPMENT NEED MAINTENANCE?
Protect Your Family’s Health – Early detection of Indoor Air-quality (IAQ) Issues
Operate Equipment Safely – Inspecting the safety components in a system can prevent accidents.
Lower Your Energy Costs – Keep your equipment running as efficiently as possible, reducing energy bills.
Correct Problems Early – We can pinpoint and correct developing problems before equipment fails.
Lower Life-cycle Costs – Over the life of your equipment, you will experience lower total operating and maintenance costs with fewer interruptions.
Extend the Life of Your Equipment – Equipment lasts longer with preventive maintenance.
Maximized Home Comfort – Our Comfort Assurance Policy is a process that assures your HVAC questions and solutions are reviewed.
This plan includes annual cleaning of furnace/boiler and annual tune-up of air conditioning. Cleaning of the hot water tank will be done at the time of the furnace/boiler cleaning. Appointments for these services will be scheduled and performed during normal business hours as workload and weather conditions permit. Regular business hours for Sam's Comfort Heating & Cooling Inc. are 8:00 am – 5:00 pm Monday – Friday, excluding holidays. Equipment covered by this agreement must be in working order for cleanings and tune-ups to be conducted.
Service calls will be charged a diagnostic fee. This agreement guarantees that the diagnostic fee charged will be at the standard rate with no additional charge for after hours service calls.
All repair and labor charges will be reduced by 10% of the regular price for equipment covered under this maintenance agreement for gold and platinum plans only. No additional senior discounts apply.
Full payment is expected at the time of service by cash, check, or credit card. A $35.00 fee will be charged in addition to the invoice amount for stopped/returned checks to cover bank and administrative costs.
This contract will automatically renew one year from its effective date. If you wish to cancel the auto renewal, please contact our main office at (734) 984-4898. A written notice of termination must be signed by you and mailed or delivered to Sam's Comfort Heating & Cooling Inc., 29222 Lyon Oaks Dr, Wixom, MI 48393 thirty ( 30 ) days prior to the cancellation date.
If you relocate and/or equipment is not available for Sam's Comfort Heating & Cooling Inc. to do maintenance, or if your new residence is not located in the Sam's Comfort Heating & Cooling Inc. coverage area, it is agreed that a prorated refund to be issued for any unused prepaid amount.
If you have multiple units, coverage must be purchased for each such unit.
Sam's Comfort Heating & Cooling Inc. shall not be responsible for any charges incurred for services provided by another company.
Sam's Comfort Heating & Cooling Inc. shall not be responsible for parts under this maintenance agreement. If parts are in need of repair or replacing, under the terms of this agreement, Sam's Comfort Heating & Cooling Inc. may elect to do the necessary repairs offering a discount of 10% off the standard pricing for gold and platinum plans.
Purchase accrual for gold/platinum plan will be accrued as a discount for purchase of a new system and will be active as long as plan is in place.